Smart Collaboration for Smarter Public Services.

eGovCollab

About the project – Overview

eGovCollab fosters collaboration between the University of Macedonia (UOM) and the University of South-Eastern Norway (USN) to enhance digital public services. By integrating UOM’s expertise in public service modelling, personalised information, eParticipation, and AI/data analytics with USN’s specialization in the digitization of public services, democracy, and e-government, the project addresses the challenge of providing citizens with personalized information on Implementation Measures (IMs). eGovCollab aims to simplify complex public service requirements, manage diverse sub-cases, and improve service efficiency without exponentially increasing case descriptions. This initiative promotes knowledge exchange and innovation in public service delivery.

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Goals and Objectives

Collaboration and Knowledge Exchange

Promote collaboration and knowledge sharing between the University of Manchester (UOM) and the University of South Norway (USN).
Utilize UOM’s extensive expertise in areas such as public service modeling, personalized information, eParticipation, and AI/data analytics.
Combine USN’s strengths in public service digitization, democracy, and e-government to foster collaboration and create valuable synergies.

Addressing the Challenge of Personalized Information

Create solutions to deliver personalized information about Implementation Measures (IMs) to citizens.
Tackle the challenges posed by the diversity of ‘sub-cases’ within IMs, such as the differing requirements for similar public services.
Improve the efficiency of public service descriptions to prevent an overwhelming and unsustainable increase in the number of cases.

Policy Recommendations and Technical Solutions

Develop policy recommendations aimed at addressing the root causes of inefficiencies in providing personalized information.
Explore technical solutions, including enhancing or creating best practices for applying the Core Public Service Vocabulary (CPSV).

Deliverables

🤝 Memorandum of Cooperation

This document will be signed by all parties, confirming their commitment and outlining the framework for their long-term collaboration. It will specify joint actions, tools, and goals, including co-authored publications, research proposals, scientific events, knowledge exchange, and annual thematic meetings.

🔬 Scientific publications

This refers to the research articles that will be written and published during the course of the project.

📋 Policy recommendations

This is a brief, high-level document that offers practical examples and suggestions on how to deliver personalized information to citizens effectively.